Based in NY, Helios are available in NY, NJ, CT. We’re available to shoot 7 days per week.
We recommend allowing 3-4 days for scheduling. Once your shoot takes place, your media is edited and delivered in 1 business day. Shoots on Saturday will be delivered on Monday. For 3D tours, we offer no weekend delivery.
Each type of package differs slightly in length of completion time, but none are over 3 hours long. Every package falls in a 1 to 2 hour range.
You do not need to be present at your shoot.You can provide other ways for your photographer to enter the property such as a lockbox.All you have to do is enter these details in the “additional information” section located on your order form.
* Please note: Our photographers don’t maintain any memberships or subscriptions to any electronic lockbox services so they are unable to access a property via Supra box.
When ordering, there is an option to list the homeowner’s email address and phone number as well. They will receive an email confirmation once the shoot is booked.
You may reschedule or cancel by emailing your request to support@helios-solution.com.
Without any fees, you may cancel up to four hours prior to your scheduled time.After 2 hours, a $50 fee will be charged.
Weather can be unpredictable sometimes, but we ask for you to be aware of any pending storms/ cloudy days.If there is a chance your appointment will be affected by weather we advise to reschedule.A $50 fee will still apply in cases of inclement weather.
Any upgrades or address changes should be emailed to support@helios-solution.com. To update property page information please see the steps in the Customer Support section of our FAQs.
If you are having trouble resetting your password, please click the following link: “Forgot your password?”.
A complimentary Media Ready Email will be sent with the links to download your media. For MLS links please see the steps for this in the Customer Support section of our FAQs.
The pricing listed on our pricing are the most popular packages we offer. But, if you do not see exactly what you are looking for you can email your needs to support@helios-solution.com. We’d be happy to recommend a package or advise the cost of a custom shoot
We do not require any of the shooters to download or obtain the necessary apps or equipment to be used on these forms of locks. Please use a standard lockbox, arrange access for your shooter or request a one day code to provide to your assigned shooter.
We will email your download link to your files in raw and editied jpeg format or any other format your requested,
Mac, Window both support basic unzip option.
For updating any info please contact with our support email, support@helios-solution.com
We will sahre your single property page link with the order delivery email.
For videos, you can easily get it from youtube.
You will be notified via email from Helios-Solution when your photos and video are ready. You will receive a link to the property page, a link to the unbranded property page used for MLS, and a link to download the online set of photos (for MLS).
Email
+ For all questions, please email support@helios-solution.com
Phone
214-940-7069, Mon-Fri 9:00-18:00 EST
